What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my paypal form is not linking to paypal

    Asked by clares117 on May 17, 2012 at 04:39 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2012 at 07:25 PM


    Can you please indicate which form it is. And how it is 'not linking to paypal'?

    I checked this form http://www.jotform.us/form/21376179277160

    And it seems to work fine and come up with the paypal screen.


    Please update us. Thanks.

  • Profile Image

    Answered by clares117 on May 17, 2012 at 08:57 PM
    i have attached a screen shot. the default thank you screen comes up. no
    pay pal. could i please have a fresh start with my form submissions
    because everything up to this point have been tests.
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2012 at 10:20 PM

    I am sorry, there was no screenshot on your message.

    You can check this thread on how to include screen capture on reply post here


    And can you please provide us the form ID# you are having this issue with.

    As you can see on my previous reply, the screenshot shows your form going to paypal screen

    Please update us.