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  • Profile Image

    Wacky Email Notification

    Asked by fastvue on May 17, 2012 at 06:15 PM

    The email notification I receive when requesting a quote on my page http://fastvue.co/pricing looks like this:

    ---------

    joe@acme.comStreet Address: 1234 acme lane

    City: San Francisco

    State / Province: CA

    Postal / Zip Code: 99999

    Country: United States

    203101311511573662Request a Quotehttp://submit.jotform.us/form.php?formID=20981559154157&sid=203101311511573662&mode=edit24.5.228.115

    Question Answer 

    Number of TMG Servers  

    Number of Years  

    Number of Years  

    Number of Months  

    Full Name Joe Blog 

    Company Acme 

    Are you any of these?  

    E-mail joe@acme.com 

    Address Street Address: 1234 acme lane

    City: San Francisco

    State / Province: CA

    Postal / Zip Code: 99999

    Country: United States

    ---------

    Issues are:

    line 1: email hyperlink and street address get munged:

    joe@acme.comStreet Address: 1234 acme lane

     

    Line 6: No idea what this is about:

    203101311511573662Request a Quotehttp://submit.jotform.us/form.php?formID=20981559154157&sid=203101311511573662&mode=edit24.5.228.115


    Line 7 - 11 & 14: These are feilds that I have deleted from my form.

    Question Answer 

    Number of TMG Servers  

    Number of Years  

    Number of Years  

    Number of Months  

    Are you any of these?  

     

    Other issues:

    Email is missing answers to 'Subscription Term' and 'Discount Code'.

     

    Page URL:
    http://fastvue.co/pricing

  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2012 at 09:17 PM

    Hi,

    Can you please redo the email notification? You can delete the notification email and just add new one.

    After you have created a fresh notification message, please try the ff: steps.

    1. If you want the message to be 'text' mode only, then click on the 'Switch to Text Mode' button.

    2. Then click again on 'Swith to Html Mode'. This will remove all the html formatting on the message.

    3. If you want to add other fields/data on the message, click on the fields available in the Form Fields at the right.

     

    Line 6: No idea what this is about:

    203101311511573662Request a Quotehttp://submit.jotform.us/form.php?formID=20981559154157&sid=203101311511573662&mode=edit24.5.228.115

    This is the {edit Link} value. But your notification seems to broken the reason it became wacky.

    Plese try editing as suggested. Inform us if the issue persist.

    Thanks.

  • Profile Image

    Answered by fastvue on May 17, 2012 at 11:15 PM

    Awesome. Deleting and re-adding the mail notification did the trick.


    Thanks!

    Scott

  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2012 at 11:38 PM

    We are glad it works Scott.

    Feel free to contact us again if you need assistance in JotForm.

    Thanks.