What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You won't provide help?

    Asked by glenray on May 17, 2012 at 06:43 PM

    My email address is being blocked for some weird reason. No one has responded to my request for help.

    My email is glen@glenray.net. If I don't get this resolved soon I will try another form builder.

    Page URL:

  • Profile Image

    Answered by jeanettebmz on May 17, 2012 at 08:04 PM

    We apologize if you didn't recieved a sooner response.

    I have checked your email address and it is not in our bounce list

    However I have checked your forms and you need to do some changes

    We always recommend to set the sender email to : noreply@jotform.com , on the notification settings. This is to prevent servers to reject it once they check it is not coming from the same domain


    If you need further asisstance, please always leave us a message on the forum.

    We are always glad to assist


  • Profile Image

    Answered by glenray on May 17, 2012 at 08:37 PM
    but if i change the sender email to JotForm then i won't know the email
    address of the person who sent it.
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2012 at 10:04 PM


    The email was initially IN bounce lists but had been cleared already. You should now recieved the emails properly

    Current Server: No entry-----ying: /var/log/jotform/amazonSES.log:[17/May/2012:17:04:37 -0400] Sending email terminated email address in bounced list.(To : glen@glenray.net)-----yang: /var/log/mail.log:May 17 19:57:31 yang sm-mta[17289]: q4HNvVcl017287: to=<glen@glenray.net>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123702, relay=aspmx.l.google.com. [], dsn=2.0.0, stat=Sent (OK 1337299051 l9si3128038qcx.4)

    Are you still having the issue? Base on the last email log, message sent to your gmail account was SENT OK.

    Please update us. Thanks.