What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I return my account to it's previous subscription level?

    Asked by MOGSCHOOLS on December 08, 2016 at 04:56 PM

    I recently had a surplus of submissions on one of my forms that took my account suddenly past its storage limit. My plan was to download files before the storage limit was reached but the influx of submissions didn't allow me time to do so. This left me in a position where I was forced to upgrade my account to have any kind of access to uploaded files. I don't want to be on this upgraded plan and wish to be returned to the previous level at the previous price. Please let me know if this is possible.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on December 08, 2016 at 08:51 PM

    You can cancel the paid subscription plan anytime also. This will then downgrade your subscription back to the FREE plan.

    Refer also to our user guide: How-to-Downgrade-Subscription-Back-to-Free-Account

    Please let us know if you need further assistance.