Auto responder doesnt seem to be working on a themed form?

  • Profile Image
    snaplash
    Asked on December 08, 2016 at 07:26 PM

    I cloned a theme and I dont seem to be able to get an autoresponder from it.

     

    https://www.jotform.com//?formID=63427325122953

     

    Im using my own smtp, but I am not getting any thing. I am getting autoresponders from other forms that use the same smtp....

     

    Could you have a look please?

    thank you!

  • Profile Image
    Chriistian
    Answered on December 08, 2016 at 11:09 PM

    I sent a test submission to your form and it looks like the autoresponders are being sent successfully. I was able to receive the autoresponder email without any issue.

    I also checked your account email history and the autoresponders are all sent successfully. With that in mind, it looks like the issue is now resolved. You can check out your email history with this guide: How to View All Your Form Email History

    If the issue persists, please let us know.
    Regards.

  • Profile Image
    snaplash
    Answered on December 08, 2016 at 11:23 PM

    Apologies, for wasting your time, I forgot to retract the question.

    It was an SSL/TLS/No issue

    Thank you for looking into this.

  • Profile Image
    Chriistian
    Answered on December 09, 2016 at 12:26 AM

    It's quite alright. :) I am glad to know that you were able to resolve the issue. Feel free to contact us again if you need further assistance. Cheers.