What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing the User-Name

    Asked by Labellord on December 09, 2016 at 04:53 AM

    Hello support team,


    would you please be so kind and change my "User-Name" from "Labellord" to "Gastro-HACCP" ?

    I can't do this change since the field is locked.


    Thanks a lot for your help!

    Karsten Romeikat

  • Profile Image
    JotForm Developer

    Answered by Helen on December 09, 2016 at 05:56 AM

    Hi Karsten,

    Thank you for contacting us.

    I just found out that you are currently subscribed to our Premium Monthly through Paypal. Unfortunately, there's no way we can change your username there so you must cancel your subscription.

    After cancellation, please contact us. We will change the username for you. Then, you can re-upgrade your account to the current plan.

    We will be waiting for your response.