Changing the User-Name

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    Asked on December 09, 2016 at 04:53 AM

    Hello support team,


    would you please be so kind and change my "User-Name" from "Labellord" to "Gastro-HACCP" ?

    I can't do this change since the field is locked.


    Thanks a lot for your help!

    Karsten Romeikat

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    Answered on December 09, 2016 at 05:56 AM

    Hi Karsten,

    Thank you for contacting us.

    I just found out that you are currently subscribed to our Premium Monthly through Paypal. Unfortunately, there's no way we can change your username there so you must cancel your subscription.

    After cancellation, please contact us. We will change the username for you. Then, you can re-upgrade your account to the current plan.

    We will be waiting for your response.