What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Any payment integration is handled by the 3rd party gateway, whether it is a subscription renewal or an expiring card, we just provide an API to connect directly to them from our forms.
JotForm only sends the data entered by the user to Stripe and consequently initiates the subscription. Everything else, including payment issues, should be handled and managed via Stripe.
If you need further assistance, please don't hesitate to ask.
Thank you for contacting us.