How would my customers update their credit cards after subscribing to one of my Stripe Plans?

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    Kyle Brown 
    Asked on December 09, 2016 at 07:30 AM

    How would my customers update their credit cards after subscribing to one of my Stripe Plans using Jot?  

     

    Thanks,

    Kyle

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    amy
    Answered on December 09, 2016 at 09:10 AM

    Hello Kyle,

    Any payment integration is handled by the 3rd party gateway, whether it is a subscription renewal or an expiring card, we just provide an API to connect directly to them from our forms.

    JotForm only sends the data entered by the user to Stripe and consequently initiates the subscription. Everything else, including payment issues, should be handled and managed via Stripe.

    If you need further assistance, please don't hesitate to ask.

    Thank you for contacting us.

    Regards.