Foreign transactions not processing through paypal

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    pardop1
    Asked on December 09, 2016 at 09:24 AM

    we are having issues with payments received from outside use using a credit card and integrated with PayPal. They are not going through. please advise. This effects the following forms:

    https://form.jotform.com/63157138864968

    https://form.jotform.com/63156743920962

     

    Thanks,

    Pam

  • Profile Image
    Kiran
    Answered on December 09, 2016 at 11:04 AM

    Is there any error message reported with this issue? I see that your JotForms are integrated with Standard PayPal. That means the form will be redirected to PayPal after clicking on Submit. Please be noted that JotForm doesn't process the payments. The payment information will be sent to PayPal for further processing. Since you say that the payments are not processing, we request you to check with PayPal. 

    Let us know if you are referring something different. We will be happy to assist.