What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Foreign transactions not processing through paypal

    Asked by pardop1 on December 09, 2016 at 09:24 AM

    we are having issues with payments received from outside use using a credit card and integrated with PayPal. They are not going through. please advise. This effects the following forms:

    https://form.jotform.com/63157138864968

    https://form.jotform.com/63156743920962

     

    Thanks,

    Pam

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    JotForm Support

    Answered by Kiran on December 09, 2016 at 11:04 AM

    Is there any error message reported with this issue? I see that your JotForms are integrated with Standard PayPal. That means the form will be redirected to PayPal after clicking on Submit. Please be noted that JotForm doesn't process the payments. The payment information will be sent to PayPal for further processing. Since you say that the payments are not processing, we request you to check with PayPal. 

    Let us know if you are referring something different. We will be happy to assist.