Why are you using the CAPTCHE in Support Forum? Is it to stop unwanted threads? - YES IT IS!

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    AA_C
    Asked on December 10, 2016 at 11:15 AM

    Hi

    Why are you using the CAPTCHE tool? Is it to stop unwanted threads? Although effective it is annoying!

    Can you not make a list of accepted users, paid subscriptions, and use "If Then Else" to attach the CAPTCHE to?

    Thanks!

    Robert

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    EltonCris
    Answered on December 10, 2016 at 12:22 PM

    Nevermind, I think you're referring to the captcha field in the support forum. :)

    Anyway, you're right. We've been constantly receiving fake posts and ads in the past months and unfortunately until this present. This forced us to add a captcha verification to deter bots that are dynamically posting spams in the forum. Just like you, we also hate captchas but I'm afraid we can't remove it especially during peak hours which we get higher visitors as well as bots.

    Alternatively, if you want to get direct support, you can also contact us via email at support@jotform.com

    Thanks for your understanding.

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    AA_C
    Answered on December 10, 2016 at 09:55 PM

    Hi Elton, Understood --- hate bots!

    Robert

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    AA_C
    Answered on December 28, 2016 at 09:27 AM

    Hi, Appears to be deactivated now ... Thank you and good luck with those bots

    Happy New Years

    Robert

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    EltonCris
    Answered on December 28, 2016 at 11:10 AM

    You're right, Robert. We decided to remove it.

    I guess the real people behind the bots are taking vacations too, lol.

    Anyway, happy new year. Cheers! :)