What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are you using the CAPTCHE in Support Forum? Is it to stop unwanted threads? - YES IT IS!

    Asked by AA_C on December 10, 2016 at 11:15 AM

    Hi

    Why are you using the CAPTCHE tool? Is it to stop unwanted threads? Although effective it is annoying!

    Can you not make a list of accepted users, paid subscriptions, and use "If Then Else" to attach the CAPTCHE to?

    Thanks!

    Robert

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    JotForm Support

    Answered by EltonCris on December 10, 2016 at 12:22 PM

    Nevermind, I think you're referring to the captcha field in the support forum. :)

    Anyway, you're right. We've been constantly receiving fake posts and ads in the past months and unfortunately until this present. This forced us to add a captcha verification to deter bots that are dynamically posting spams in the forum. Just like you, we also hate captchas but I'm afraid we can't remove it especially during peak hours which we get higher visitors as well as bots.

    Alternatively, if you want to get direct support, you can also contact us via email at support@jotform.com

    Thanks for your understanding.

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    Answered by AA_C on December 10, 2016 at 09:55 PM

    Hi Elton, Understood --- hate bots!

    Robert

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    Answered by AA_C on December 28, 2016 at 09:27 AM

    Hi, Appears to be deactivated now ... Thank you and good luck with those bots

    Happy New Years

    Robert

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    JotForm Support

    Answered by EltonCris on December 28, 2016 at 11:10 AM

    You're right, Robert. We decided to remove it.

    I guess the real people behind the bots are taking vacations too, lol.

    Anyway, happy new year. Cheers! :)