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  • Profile Image

    Hello, I have setup paypal on this form but it requires the payer to register for paypal.

    Asked by gawomenflyfishing on December 11, 2016 at 09:33 AM

    Hello,

    I have setup paypal on this form. https://form.jotform.com/63417928703158 But at the check out page, it requires the payer to register for paypal. Do you know why?

    Thanks



    This is a re-post of a comment on Setting Up Your First Order Form

  • Profile Image
    JotForm Support

    Answered by liyam on December 11, 2016 at 09:45 AM

    Hello,

    On a regular PayPal field, this is the regular process for making a payment. But actually, logging in is not required when the person is redirected to the Paypal page to make payment.

    The form user who made a purchase shall be redirected to Paypal to log in or to make payment. But you will notice below it is a button that states that he can make payment using a Debit or Credit card

    '

    If the person chooses to Pay with Debit or Credit Card, he will be redirected to a new page where he can enter his card details:

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by gawomenflyfishing on December 11, 2016 at 10:57 AM

    Hello,

     

    I see that you can click 'pay with debit or credit card'. But in the pay with credit or debit card page, I am asked to provide paypal user id & password.

     

    Any idea?

     

    Thanks

     

     

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 11, 2016 at 11:27 AM

    Your customers are required to create the PayPal account because of your PayPal account settings. I have read some blogs, where it is indicated to enable the "PayPal Account Optional", you can read more about it here:

    https://www.paypal-community.com/t5/About-Business-Archive/Guest-checkout/td-p/425081?profile.language=en 

    https://help.shopify.com/manual/payments/paypal/let-customers-pay-without-account 

    For more information and help on this, please contact your PayPal support.