I have setup paypal but it requires payer to register for paypal

  • gawomenflyfishing
    Asked on December 11, 2016 at 9:33 AM

    Hello,

    I have setup paypal on this form. https://form.jotform.com/63417928703158 But at the check out page, it requires the payer to register for paypal. Do you know why?

    Thanks

  • liyam
    Replied on December 11, 2016 at 9:45 AM

    Hello,

    On a regular PayPal field, this is the regular process for making a payment. But actually, logging in is not required when the person is redirected to the Paypal page to make payment.

    The form user who made a purchase shall be redirected to Paypal to log in or to make payment. But you will notice below it is a button that states that he can make payment using a Debit or Credit card

    I have setup paypal but it requires payer to register for paypal Image 1 Screenshot 30'

    If the person chooses to Pay with Debit or Credit Card, he will be redirected to a new page where he can enter his card details:

    I have setup paypal but it requires payer to register for paypal Image 2 Screenshot 41

    If you have questions, please let us know.

    Thanks.

  • gawomenflyfishing
    Replied on December 11, 2016 at 10:57 AM

    Hello,

     

    I see that you can click 'pay with debit or credit card'. But in the pay with credit or debit card page, I am asked to provide paypal user id & password.

     

    Any idea?

     

    Thanks

     

     

     

    I have setup paypal but it requires payer to register for paypal Image 1 Screenshot 20

  • David JotForm Support Manager
    Replied on December 11, 2016 at 11:27 AM

    Your customers are required to create the PayPal account because of your PayPal account settings. I have read some blogs, where it is indicated to enable the "PayPal Account Optional", you can read more about it here:

    https://www.paypal-community.com/t5/About-Business-Archive/Guest-checkout/td-p/425081?profile.language=en 

    https://help.shopify.com/manual/payments/paypal/let-customers-pay-without-account 

    For more information and help on this, please contact your PayPal support.