What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to 2 year Gold plan but my old submissions are still not restored.

    Asked by infolab on December 12, 2016 at 03:51 AM
    Good morning, it seems that a lot of data have been lost after a successful new two-year renovation. For example the responses dated before October 16


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    JotForm Support

    Answered by ashwin_d on December 12, 2016 at 04:04 AM

    Hello infolab,

    I did check your account and found that your last subscription payment due in October 2016 was not successful. That is the reason why your account was downgraded to free plan on Nov 11, 2016. Since in free account you can only retain 500 submissions, your older submissions were deleted.

    It seems you have upgraded your account to Gold bi-yearly subscription plan, I have gone ahead and restored the submissions back to your account. Your account now has 13007 submissions.

    Thank you!