What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Input Field Response is missing on email notifications because of a typo

    Asked by twphotog on December 12, 2016 at 09:32 AM

    Can you tell me why the response for the "Main Color" field is missing on my responses for the following form? The question appears in the email notification and is a required field but the answer does not appear.

    Page URL:
    https://form.jotform.com/51194271365152

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on December 12, 2016 at 10:10 AM

    The problem was a typo in the main color unique name in the notification email: it had an additional "9".

    You can see in the animation, step by step, how I identified the correct variable and then corrected it in the email notification:

    1. We click on the element "Properties" then we go to the "ADVANCED" section.

    2. We click on the "FIELD DETAILS" button. This will show us the "UNIQUE NAME". We notice here that it's "whatIs".

    3. We go now to the email notification section, where we find that we've been using "whatIs9" instead.

    4. We correct this typo and save.

     

     

    Please let us know if the problem still persists, or if you need more details. I also created a corrected form for you in case you want to clone from it: https://form.jotform.com/63463620161954

     

  • Profile Image

    Answered by twphotog on December 12, 2016 at 10:50 AM

    Thank you so much! That was a fabulous explanation! I will now know to look for that in the future! You guys ROCK!