- Scott SenffnerAsked on May 18, 2012 at 03:59 PM
We are not getting emails from the form and we don't remember the username and password to login to the account. The emails are supposed to go to firstname.lastname@example.org but we are not receiving anything. The webhost is requesting the exact message or message header of the returned email to help get this resolved.
Please contact me ASAP on this issued.
You can also contact the webhost at email@example.com and firstname.lastname@example.org thanks
- JotForm SupportGoldoAnswered on May 18, 2012 at 04:10 PM
I have removed email@example.com from the bounce list.
Reason(s) : 5.1.0 - Unknown address error 553-"sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)"
You can try to set the Notification Sender E-mail to firstname.lastname@example.org. You also need to contact your email provider and let them whitelist the following Jotform IPs.
- Scott SenffnerAnswered on May 18, 2012 at 04:35 PM
How can I find my username and get my password changed?
- JotForm SupportGoldoAnswered on May 18, 2012 at 04:50 PM
You would only need the email address to retrieve the account. Email is email@example.com.
You can find the 'Forgot Password' button on the bottom right of the Jotform homepage.
You can change the password once you are logged in by going to Account Settings.