What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled form because the account is autosuspended

    Asked by ckassociates on December 12, 2016 at 02:04 PM


    What am I doing wrong, the form isn't working? It keeps saying its disabled?

    Page URL:

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    JotForm Support

    Answered by AIDAN on December 12, 2016 at 02:33 PM

    We regret to inform you that your form isn't working because your account is autosuspended by our phishing filter due to the fact that, in the form you mentioned (https://form.jotform.com/63464839386168), you are asking for a password, in violation of our Terms of Use, specifically:


    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.


    Please consider removing the offending (password) field and informing us afterwards so we can re-enable your account. That will render your form usable again. Please let us know if you need further assistance with that.