What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTML Submit buttons stopped displaying

    Asked by pie5 on December 13, 2016 at 09:28 AM

    All the forms in this account, use HTML submit/reset buttons. For the past couple years they worked fine.  All of a sudden, as of a couple days ago, they stopped showing on our forms, and now the forms take forever to load.

    Here is one such form:

    https://form.jotform.com/63473864468167

    The buttons show in the editor, but do not display when view form through the direct link or on the webpage.

    Please advise what changed and how to fix it.  Right now, we added simple submit buttons on everything until a permanent resolution is achieved.

    Page URL:
    https://form.jotform.com/63473864468167

  • Profile Image
    JotForm Support

    Answered by Rose on December 13, 2016 at 10:35 AM

    I'm sorry to tell you this but adding HTML code to your form is not allowed any more. That's why, you thought that it stopped working. 

    On the other hand, If you would like to add a reset button to your form together with the submit button, you can do it by enabling from the preferences of submit button. 

    If you have more questions, please feel free to contact us.