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    Trying to forward submissions to an email address

    Asked by crossfitangela on December 13, 2016 at 11:24 AM

    Hi, 

    I am having problems with the "forward" button on the submissions page. I have attempted to send a submission via email but it appears that they are not actually being sent. I tried using different email address to see if that was the issue, checked the spam folder, etc. no emails received. 

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    JotForm Support

    Answered by ashwin_d on December 13, 2016 at 01:00 PM

    Hello crossfitangela,

    I did test the issue by forwarding one of your submission to my email address and I am able to replicate the issue you are having. The forwarded submission was not received. 

    The issue seems to be related to From email / sender email address. Please note that when you forward/reply submissions, it is sent form your account profile email address. Your account profile email has AOL based email which has a none issue of sending / receiving submissions because of the DMARC policy.

    I would suggest you to please use some other "From Email" address and that should solve your problem. I did test this by changing the from email and I did receive the email successfully. Please check the screenshot below:

     

    Alternatively, you can also change your account profile email address as well. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!