my customers emails arent getting to her through your form

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    howelliott
    Asked on December 13, 2016 at 11:31 AM
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    david
    Answered on December 13, 2016 at 12:49 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails due to being unavailable for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues