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    Even I chose "Hide Empty fields" option on the E-mails set-up when I receive the autoresponder email I still see the empty fields. How can I fix that?

    Asked by itcaribbean on December 13, 2016 at 03:35 PM

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    JotForm Support

    Answered by Jim_R on December 13, 2016 at 05:44 PM

    Hello - Just to clear things up, what you're referring to are Email Notifications and not Autoresponders when I checked your mail logs.

    I'm seeing you have customized the email template body of all your Email Notifications and that's the reason why the empty fields are showing up. Please keep in mind that you can't have a customized template AND hide empty fields at the same time. Customizing the table in the email template WILL SHOW the empty fields.

    I'd recommend you delete your Email Notification and re-create a new one without modifying the email template body. Just ensure that you will name/label it the same way since you're using Conditions to send email based on user input (e.g. if you'd delete CCNMB, you should re-create a new Email Notification named/labeled as CCNMB too to avoid breaking the condition).

    Here's an example of an email I got after deleting one of your email notifications and re-creating a fresh new one without any edits:

    I purposely left the Nombre, Paquetes Multidestino, and other fields blank when I submitted the form and the image above was what I got on the email (notice that those fields were not there anymore).