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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not going to PayPal.

    Asked by RainbowChorale on December 13, 2016 at 06:11 PM

    I just created a new form. It works OK, but when I press the submit button, it freezes at "please wait" and does not go anywhere. I used the PayPal credentials I always use for this client. It happens the same in preview mode and online.

    I redid the whole payment section to see if that would work. It didn't, plus now it is not updating when I apply changes to the payment widget.

    Before I check with my client about the PayPal account. Can you check and see if the problem is on your end? Thank you.


    Form: BVC Amazing Grace Ticket Form 

    Page URL:

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    JotForm Support

    Answered by Chriistian on December 13, 2016 at 08:39 PM

    It appears that your form has the "Disable on Date" feature enabled as its Status, which may be why the form is not redirecting to Paypal. I cloned your form to test it and when I hit submit, I receive a message saying that "Online sales is now closed. Tickets are still available at the door".

    This error message appears because the form is set to disable on the date 2016 April 30 23:59.

    To resolve the issue, simply set the Status to "Enabled".

    1. Open Preferences

    2. On the General tab, set the Status to Enabled.

    The form should now redirect to Paypal successfully. If you need further assistance, please let us know.

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    Answered by RainbowChorale on December 15, 2016 at 04:45 AM
    thank you.
    David Byers
    302.382.8336 cell