What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade without the need to cancel the account altogether?

    Asked by isrzoolsoc on December 14, 2016 at 02:14 AM

    I want to downgrade to the Free option.  It seems that I can't do it unless I cancel the account, which I do wish to maintain.


    Pleazse let men know how to do it.


    Itamar Giladi


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    JotForm Support

    Answered by owen on December 14, 2016 at 02:52 AM

    Hi Itamar, 

    When you downgrade your account to the free plan your account does actually remain. I guess you assume that when downgraded to free the account is deleted somehow. But that is not the case. Your account, your forms and your submission data will remain even if you downgrade your plan. So, feel free to take action without any concerns. 

    Please let us know if this is not your initial concern about downgrading. 

    Do contact us again if you need any further assistance.