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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    having trouble with audio recording

    Asked by bergproperties on December 14, 2016 at 02:25 PM

    On this form: https://form.jotform.com/63388337786978

     

    I have 4 places to potentially leave audio feedback.

     

    the first one always works but the last three never do.  Here were the results...

     

     

      Feedback
     
    I am the .... Buyer
    Condition 4/10
    Please tell us more about why the condition is unacceptable https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b4892140_1481743176.wav
    Overall Fit 4/10
    Please share why this is not a fit your buyer https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b55a6995_1481743189.wav
    Do you have any questions or additional feedback https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b65181a3_1481743205.wav
     
         
     
    Page URL:
    https://form.jotform.com/63388337786978

  • Profile Image

    Answered by KadeJM on December 14, 2016 at 03:51 PM

    Unfortunately, I'm not quite sure I understand your issue correctly yet so I apologize about any confusion that I might have in advance.

    Looking at your form and your screenshot from the email notification it appears that maybe you are missing an audio file but, if that's the case then which one's the first one  you are referring to that is working?

    Unless you meant the others aren't downloading when you click them or something.

    Please provide us with more detail if possible so that we can assist you better.

  • Profile Image

    Answered by bergproperties on December 14, 2016 at 05:36 PM
  • Profile Image
    JotForm Support

    Answered by Jim_R on December 14, 2016 at 09:36 PM

    Hello, thanks for that - I fiddled around a cloned copy of your form but failed to reproduce the problem you're describing.

    Here's a screenshot of the email notification I got:

    And here are the actual .wav files from top to bottom:

    1. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851fe93de7c7_1481768595.wav

    2. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851fea410b25_1481768612.wav

    3. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851feb4a3436_1481768628.wav

    All of them played - Both from the form itself before submitting and after submission.

    Your form looks pretty straight forward too with just a few conditions to show/hide the Voice Recorder widget based on the user input on the Star Rating.

    If there's anything unique that you do on your end that we can try, please let us know so we can have another look. We would also appreciate it if you could tell us the browser you're using (what version is it as well), along with any other additional info that might help.

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    Answered by bergproperties on December 15, 2016 at 09:06 PM

    chrome Version 54.0.2840.101 (64-bit)

    Platform 8743.85.0 (Official Build) stable-channel panther
    Firmware Google_Panther.4920.24.26
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 16, 2016 at 01:24 AM

    Hi,

    I'm currently checking the issue. Please allow me some time to further investigate. I'll get back soon once I have found a solution.

    Regards 

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 16, 2016 at 01:37 AM

    Hi again,

    I cloned your form and did a test submit, but it works fine on my end. I tested to submit using the  Google Chrome browser Version 55.0.2883.87 m . The 3 audio files are working. 

     

    If issue still persists, please let us know.
    Regards