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bergpropertiesAsked on December 14, 2016 at 2:25 PM
On this form: https://form.jotform.com/63388337786978
I have 4 places to potentially leave audio feedback.
the first one always works but the last three never do. Here were the results...
Feedback I am the .... Buyer Condition 4/10 Please tell us more about why the condition is unacceptable https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b4892140_1481743176.wav Overall Fit 4/10 Please share why this is not a fit your buyer https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b55a6995_1481743189.wav Do you have any questions or additional feedback https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b65181a3_1481743205.wav You can edit this submission and view all your submissions easily.Page URL: https://form.jotform.com/63388337786978 -
KadeJMReplied on December 14, 2016 at 3:51 PM
Unfortunately, I'm not quite sure I understand your issue correctly yet so I apologize about any confusion that I might have in advance.
Looking at your form and your screenshot from the email notification it appears that maybe you are missing an audio file but, if that's the case then which one's the first one you are referring to that is working?
Unless you meant the others aren't downloading when you click them or something.
Please provide us with more detail if possible so that we can assist you better.
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bergpropertiesReplied on December 14, 2016 at 5:36 PM
Whenever I have more than 1 audio file on a form only the first file produced can be heard.
In this case: https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b4892140_1481743176.wav
These 2 files cannot be heard: https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b55a6995_1481743189.wav
https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b65181a3_1481743205.wav
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Support_Management Jotform SupportReplied on December 14, 2016 at 9:36 PM
Hello, thanks for that - I fiddled around a cloned copy of your form but failed to reproduce the problem you're describing.
Here's a screenshot of the email notification I got:
And here are the actual .wav files from top to bottom:
1. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851fe93de7c7_1481768595.wav
2. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851fea410b25_1481768612.wav
3. https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63487792949984/5851feb4a3436_1481768628.wav
All of them played - Both from the form itself before submitting and after submission.
Your form looks pretty straight forward too with just a few conditions to show/hide the Voice Recorder widget based on the user input on the Star Rating.
If there's anything unique that you do on your end that we can try, please let us know so we can have another look. We would also appreciate it if you could tell us the browser you're using (what version is it as well), along with any other additional info that might help.
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bergpropertiesReplied on December 15, 2016 at 9:06 PM
chrome Version 54.0.2840.101 (64-bit)
Platform 8743.85.0 (Official Build) stable-channel pantherFirmware Google_Panther.4920.24.26 -
Chriistian Jotform SupportReplied on December 16, 2016 at 1:24 AM
Hi,
I'm currently checking the issue. Please allow me some time to further investigate. I'll get back soon once I have found a solution.
Regards
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Chriistian Jotform SupportReplied on December 16, 2016 at 1:37 AM
Hi again,
I cloned your form and did a test submit, but it works fine on my end. I tested to submit using the Google Chrome browser Version 55.0.2883.87 m . The 3 audio files are working.
If issue still persists, please let us know.
Regards