- bergpropertiesAsked on December 14, 2016 at 02:25 PM
On this form: https://form.jotform.com/63388337786978
I have 4 places to potentially leave audio feedback.
the first one always works but the last three never do. Here were the results...
Feedback I am the .... Buyer Condition 4/10 Please tell us more about why the condition is unacceptable https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b4892140_1481743176.wav Overall Fit 4/10 Please share why this is not a fit your buyer https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b55a6995_1481743189.wav Do you have any questions or additional feedback https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b65181a3_1481743205.wavPage URL:
- KadeJMAnswered on December 14, 2016 at 03:51 PM
Unfortunately, I'm not quite sure I understand your issue correctly yet so I apologize about any confusion that I might have in advance.
Looking at your form and your screenshot from the email notification it appears that maybe you are missing an audio file but, if that's the case then which one's the first one you are referring to that is working?
Unless you meant the others aren't downloading when you click them or something.
Please provide us with more detail if possible so that we can assist you better.
- bergpropertiesAnswered on December 14, 2016 at 05:36 PM
Whenever I have more than 1 audio file on a form only the first file produced can be heard.
These 2 files cannot be heard: https://s3.amazonaws.com/jotformWidgets/voiceRecorder/63388337786978/58519b55a6995_1481743189.wav
- JotForm SupportJim_RAnswered on December 14, 2016 at 09:36 PM
Hello, thanks for that - I fiddled around a cloned copy of your form but failed to reproduce the problem you're describing.
Here's a screenshot of the email notification I got:
And here are the actual .wav files from top to bottom:
All of them played - Both from the form itself before submitting and after submission.
Your form looks pretty straight forward too with just a few conditions to show/hide the Voice Recorder widget based on the user input on the Star Rating.
If there's anything unique that you do on your end that we can try, please let us know so we can have another look. We would also appreciate it if you could tell us the browser you're using (what version is it as well), along with any other additional info that might help.
- bergpropertiesAnswered on December 15, 2016 at 09:06 PM
chrome Version 54.0.2840.101 (64-bit)Platform 8743.85.0 (Official Build) stable-channel pantherFirmware Google_Panther.4920.24.26
- JotForm SupportChriistianAnswered on December 16, 2016 at 01:24 AM
I'm currently checking the issue. Please allow me some time to further investigate. I'll get back soon once I have found a solution.
- JotForm SupportChriistianAnswered on December 16, 2016 at 01:37 AM
I cloned your form and did a test submit, but it works fine on my end. I tested to submit using the Google Chrome browser Version 55.0.2883.87 m . The 3 audio files are working.
If issue still persists, please let us know.