What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: Oldpremium accounts not renewing

    Asked by clickez on December 14, 2016 at 04:25 PM

    There was an error with my card on file and it appears my account was downgraded even though the payment was processed today..


    Please advise.


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    JotForm Support Manager

    Answered by Jeanette on December 14, 2016 at 06:58 PM

    Sorry for the inconveniences.  I have set the account in the paid status. We appreciate your report as I am sending this to our developers.