What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I setup JotForm with Dwolla?

    Asked by jimginfl on December 14, 2016 at 05:56 PM
    2. I need to accept recurring donations via Dwolla, which transfers funds from individual donor bank accounts to my non-profit's bank account, but I cannot find a template that integrates with Dwolla. This method saves us credit card fees.
  • Profile Image
    JotForm Support

    Answered by Jim_R on December 14, 2016 at 06:08 PM

    You'd have to build your form instead of using templates. Templates are there for aesthetic reasons only (so you won't have to design your form from scratch, you just need to pick from the templates). What you should do is build your form and integrate it with Dwolla.

    Complete guide: Setting-Up-Dwolla-Integration-With-JotForm

    Kindly ensure that the guide above will be strictly followed since it requires keen attention to detail, especially the part where you need to get the info from your Dwolla account.

  • Profile Image

    Answered by jimginfl on December 14, 2016 at 06:22 PM

    I already accomplished this phase of integration. But form building from scratch is difficult, especially figuring out how to install a Dwolla button.

  • Profile Image
    JotForm Support

    Answered by Jim_R on December 14, 2016 at 08:42 PM

    Okay, but I checked the last form you edited 63486420859163 and you're not using Dwolla, you're using Paypal.

    Since I'm already at it, I ended up checking all your 7 forms and this is what I found:

    http://www.jotform.us/form/63486313005147 (Paypal)

    http://www.jotform.us/form/63486420859163 (Paypal)

    http://www.jotform.us/form/63486181405154 (Paypal)

    http://www.jotform.us/form/63485544143155 (Paypal)

    http://www.jotform.us/form/63485661788170 (Paypal)

    http://www.jotform.us/form/63485479903166 (Paypal)

    http://www.jotform.us/form/63485430669162 (Stripe)

    (NOTE: None of them was linked with Dwolla)

    I strongly urge you to refer back to the guide on how to setup Dwolla with JotForm then add/drag Dwolla to your desired form:

    If you're working on a different form which has Dwolla integration completed and finished, please give us the Form ID/URL so we can check that instead.

  • Profile Image

    Answered by jimginfl on December 14, 2016 at 10:44 PM
    I was trying to explore forms, because the thumbnails are too small. But JotForm counts everything I look at
    As a new form. I am not using PayPal, and the vagueness of your company's instructions are frustrating.
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on December 15, 2016 at 12:26 AM

    ...and the vagueness of your company's instructions are frustrating.

    We asked you on your original thread which specific instructions you're referring to. We have a lot of guides, hundreds of them, and we wouldn't know which instructions you find vague unless you point us where.

    To recap, here's what happened so far:

    1. You asked for help about Dwolla

    2. We gave you the guide on how to achieve it

    3. You mentioned you've accomplished that phase of integration

    4. We checked your forms but none of them uses Dwolla though

    5. And now we're back to your original comment that our instructions are vague

    Was it about the Dwolla setup guide? Which part of the guide do you need help with that seems vague to you? Each step on the guide has an accompanied screenshot along with external links pointing to Dwolla (if needed).

    Have you at least tried doing it first with one of your forms? I checked your forms one more time and they are all still using Paypal and Stripe.