What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our account is suspended?

    Asked by India Abraod (IA_Form)  on December 14, 2016 at 09:45 PM

    Noticed we were no longer getting submissions, and when I tried logging in to see what the problem was, it wouldn't let me. Instead, there was an improperly formatted (raw HTML) pop-up window that said our account was suspended due to TOS violations. How could this be possible? We've been using these forms for years with no problem. If we are doing something wrong, we would be happy to fix it... if we knew what it was we actually did. Need to fix this ASAP. Thanks!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 14, 2016 at 11:59 PM

    Our sincerest apologies for the inconveniences caused. 

    Your account was mistakenly suspended probably due to some confusions on the phishing rate of your forms. We have anti-phishing tool that checks every forms if they fall off in the phishing category. We have reinstated your account after finding no violations of our terms.

    Your forms should now be working normally as usual.


  • Profile Image

    Answered by IA_Form on December 15, 2016 at 07:23 PM

    Thank you! Everything seems to be back in order. Any idea what it was that set it off? Anything we should change?

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 15, 2016 at 11:04 PM

    Seems like the phishing system flagged your forms as possible phishing by mistake. I have reviewed them, and they are okay. We have white-listed your forms to prevent this from happening again.