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    Product choices on payment fields not functioning

    Asked by CaravanAirportTransportation on December 15, 2016 at 12:51 AM

    My customers are unable to choose my products. It worked fine for a couple of weeks, but now the only product that is allowing selection is "Early Morning/Late Night (Pick up Before 8:00am or After 8:00pm) 20.00" I have tried deleting the payment fields and readding them but that did not solve the problem. Please advise ASAP. 


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    JotForm Support

    Answered by owen on December 15, 2016 at 01:50 AM


    I have made the related team aware about this issue. I will get back to you as soon as the issue is resolved.

    We are sorry for the inconvenience that is caused by this. 

    Thank you

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    JotForm Support

    Answered by owen on December 15, 2016 at 02:10 AM

    Hi again, 

    The issue with your products is you chose all the other products -except the one that is functioning- as required but not selected by default. However, for the last one you did not specify any preferences on these matters. Please see what I mean:

    This is the one which is working as expected. 

    However, this is one of the products that has issues. Please either make them non-required or required and selected by default. 

    Please have a look at this cloned version of your form where I set all the products as non-required:


    I can see the reason that you want to make your products required. However, you can make the whole payment field required instead of making products required one-by-one. See how you can do it:

    Select the payment field and click required up top, as shown in the screenshot.

    Please contact us again if you need any further assistance.