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Product choices on payment fields not functioningAsked by CaravanAirportTransportation on December 15, 2016 at 12:51 AM
My customers are unable to choose my products. It worked fine for a couple of weeks, but now the only product that is allowing selection is "Early Morning/Late Night (Pick up Before 8:00am or After 8:00pm) 20.00" I have tried deleting the payment fields and readding them but that did not solve the problem. Please advise ASAP.
I have made the related team aware about this issue. I will get back to you as soon as the issue is resolved.
We are sorry for the inconvenience that is caused by this.
The issue with your products is you chose all the other products -except the one that is functioning- as required but not selected by default. However, for the last one you did not specify any preferences on these matters. Please see what I mean:
This is the one which is working as expected.
However, this is one of the products that has issues. Please either make them non-required or required and selected by default.
Please have a look at this cloned version of your form where I set all the products as non-required:
I can see the reason that you want to make your products required. However, you can make the whole payment field required instead of making products required one-by-one. See how you can do it:
Select the payment field and click required up top, as shown in the screenshot.
Please contact us again if you need any further assistance.