What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like a refund for your recent charge

    Asked by Dillan DiGiovanni  on December 15, 2016 at 08:52 AM

    Hello,

     

    I was just charged $45 for a yearly commitment. I would like a refund because I don't remember making that commitment and have not used your service in many months---because it was not actually working for me. Can you issue me a refund immediately?

     

    Thank you,

    Dillan

  • Profile Image
    JotForm Support

    Answered by Kiran on December 15, 2016 at 09:13 AM

    Please be noted that JotForm is a subscription based service and the subscription will be renewed automatically as per the plan chosen.

    I see that your account DillanD is currently holding Premium yearly subscription that is being paid using PayPal. I have forwarded a request to our manager to refund the last charge on your account. Please allow 5 to 7 business days to reflect the amount in your account statement.

    Thank you!