PayPal processed the payments but it is being treated as incomplete submissions

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    akollwitz
    Asked on December 15, 2016 at 10:08 AM
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    emily
    Answered on December 15, 2016 at 10:14 AM

    Hi,

    Could you please explain your question in details?

    Waiting for your response. 

    Thank you.

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    akollwitz
    Answered on December 15, 2016 at 10:18 AM

    When someone pays for an event and it goes thru for paypal. It keeps the form in the incomplete transactions area even though payment has been processed. It doesn't forward this into my email as a paid registration 

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    Jan
    Answered on December 15, 2016 at 11:49 AM

    Just to clarify, you're saying that these incomplete payment transactions were processed in PayPal right?

    It is possible that the IPN in PayPal is disabled. IPN is crucial for JotForm to mark your submissions as completed if there was really a payment made. Please check this user guide: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account.

    Related guide: Paypal-Incomplete-Payments-FAQ

    Hope that helps. Thank you.