What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal processed the payments but it is being treated as incomplete submissions

    Asked by akollwitz on December 15, 2016 at 10:08 AM
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    JotForm Support

    Answered by emily on December 15, 2016 at 10:14 AM


    Could you please explain your question in details?

    Waiting for your response. 

    Thank you.

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    Answered by akollwitz on December 15, 2016 at 10:18 AM

    When someone pays for an event and it goes thru for paypal. It keeps the form in the incomplete transactions area even though payment has been processed. It doesn't forward this into my email as a paid registration 

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    JotForm Support

    Answered by Jan on December 15, 2016 at 11:49 AM

    Just to clarify, you're saying that these incomplete payment transactions were processed in PayPal right?

    It is possible that the IPN in PayPal is disabled. IPN is crucial for JotForm to mark your submissions as completed if there was really a payment made. Please check this user guide: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account.

    Related guide: Paypal-Incomplete-Payments-FAQ

    Hope that helps. Thank you.