What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Im not receiving the e-mails!

    Asked by Eckner on May 21, 2012 at 04:50 AM

    Hello,

     

    Im not receiving the forms when my customers send me,

     

    http://www.importafacill.com/p/contato.html

     

    Whats wrong? 

    Page URL:
    http://www.importafacill.com/p/contato.html

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    Answered by Eckner on May 21, 2012 at 05:27 AM

    Hello, 

     

    firend im receiving the e-mails, but they are going to my spam area!

     

    why?

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    JotForm Support

    Answered by abajan on May 21, 2012 at 05:35 AM

    Hi Ecner

    In the Reply-To and Recipient Settings of the form's notification, change the Sender E-mail (top left of the envelope) to noreply@jotform.com and if that doesn't help also change the Sender Name to JotForm.

    Please let us know if this remedies the situation.

  • Profile Image

    Answered by Eckner on May 21, 2012 at 05:44 AM

    Thak you very much, it worked! =)

     

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    JotForm Support

    Answered by abajan on May 21, 2012 at 05:51 AM

    Glad I was able to help you.