What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Spreadhseet Integration almost 2 hour behind

    Asked by pecutx1 on December 15, 2016 at 12:32 PM

    I would like to report that my google spreadsheet integration is taking extended time periods to update with the most recent entires. We are about 12-20 entires behind and almost 2 hours behind with these entires showing up. Can I get an update on this issue from the development team from September?

    From Jotform FAQ:

    Answered by Irshad on September 11, 2016 at 08:38 AM

    We are sorry for the inconvenience. Currently we are facing some technical issue with Google Spreadsheet integration. There is a delay in transferring the data to the Spreadsheet. This is probably because of some changes at our side or Google side. 

    This issue is assigned to our Development team on high priority. And our developers are working to fix this issue. We will send you further updates on this very soon.

    Thank you for your patience.

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    JotForm Support

    Answered by Jan on December 15, 2016 at 02:41 PM

    The issue reported on that thread was already resolved by our developers on the same day.

    As of right now, we are not having any issues with our Google Spreadsheet integration. I tested it on a cloned form and the submission was transferred to the spreadsheet smoothly. Here's a screen capture: 

    If there is a delay, please try removing the integration and adding it back again. Please take note a new sheet will be generated if you redo the integration.

    I'll clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.