What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by LectricLimited on December 15, 2016 at 02:03 PM
    The first being that they are not being sent to the emails I provided even after I whitelisted them on my company's spam filter.
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    JotForm Support

    Answered by Kiran on December 15, 2016 at 02:16 PM

    I have checked your email address and notice that it was in our bounce list. However, it is not listed in the bounce list anymore. I believe that you have removed it from the bounce list. The email address should be able to receive the notifications of your form without any issue. Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.