What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my forms showing up as being delivered from my own email instead of being delivered by jotform?

    Asked by Patrick Tobiasson on May 21, 2012 at 10:39 AM

    The curly all forms of being blocked by my spam filters.  As the sender my personal email is being cited.  He used to be cited as noreply@jotform.com. I need help fixing this problem right away.  I can be reached at my office via telephone at 508 - 366 - 4894.  Please ask for Patrick.

    Page URL:

  • Profile Image

    Answered by gori-mathew on May 21, 2012 at 03:03 PM

    Hi Patrick

    We apologize for the inconvenience caused.Can you try to do the following;

    i. add noreply@jotform.com to your safe email address contacts.

    ii  Whitelist jotmail's IPs shown in the link below;


    iii. move the submissions from spam folder to inbox, this ensures that the spam filters are taught to know that these forms are safe and next time will have them on inbox.

    Lets know if the solution given assists.