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    Payment by check still redirects to PayPal

    Asked by Bonsqueal on December 16, 2016 at 10:31 AM



    I'm trying to create a form that allows respondents to pay either by check or by PayPal. I tried to follow the instructions I found at https://www.jotform.com/help/120-How-to-Set-up-Paypal-Along-with-Other-Payment-Options, but when I test it out and choose payment by check, it still redirects to PayPal. I tried adding in an extra condition that recalculates the PayPal Integration to 0 if check is chosen, but the submit button is still taking me to PayPal. How can I fix

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    JotForm Support

    Answered by BJoanna on December 16, 2016 at 11:56 AM

    I have tested your form and I was able to replicate mentioned issue. I have also inspected setting of your form and I saw that you are passing calculation to PayPal field. I also saw that Clear Hidden Field Values inside of Form Preferences is set to Clear on Submit, which means that value that is passed to PayPal field should be cleared and you should not be redirect to PayPal when check option is selected. 

    I have also cloned your form and I made several tests on my cloned form, but I was not able to replicate mentioned issue. 

    Please try to clone your form and then test your cloned form. If the issue still persist on cloned form, please let us know. 

    Here is my cloned form: https://www.jotformpro.com/form/63504224843957 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance.