on the ssl image it says click to verify, its doenst anything open up

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    Answered on May 21, 2012 at 02:59 PM


    Sorry for the inconvenience that may have caused you today.

    Our Developers is still working on the glich of security seal. However, you can use RapidSSL instead, as our secure.jotform.com domain is currently configured to use RapidSSL certificate.

    Please have in mind that you need to embed your form using https://secure.jotformpro.com/FormID

    Please check the following article about how to Add RapidSSL site seal: Install the RapidSSL Site Seal

    In order to add in into your form, please choose Upload Image File instead on Security Certificate Seal.

    Hope you find this helpful and provide you the solution of your question. If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered on May 21, 2012 at 05:10 PM

    do you know if this is a on going glitch or will it be corrected soon?

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    Answered on May 21, 2012 at 06:13 PM

    Unfortunately, this is unlikely that the issue will be fixed soon. Our Developers have confirmed that mentioned verify link does not work with our additional Security Proxy Provider ('https://www.cloudflare.com/').

    We hope for your understanding in this matter.

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    Answered on May 21, 2012 at 08:06 PM

    this other ssl rapid should be linked to there site? when you click on image?

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    Answered on May 22, 2012 at 02:13 AM


    There are no link requirements for the RapidSSL seal. However, you may link the seal back to the www.RapidSSL.com web site.

    RapidSSL seal is just a branding GIF image that signifies to users that their transaction sessions with your form are encrypted using a RapidSSL certificate. With this, your form visitors will have a greater assurance of security knowing that transaction sessions may have up to 256-bit encryption strength.

    Hope this answers your question. Thanks for using JotForm!

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    Answered on July 16, 2012 at 02:06 PM

    After linking RapidSSL to www.rapidssl.com, the image now sends users to the RapidSSL.com homepage.

    It does NOT take them to a page that signifies that the site is secure.

    So why would I link to Rapid SSL's page at all? 

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    Answered on July 16, 2012 at 05:14 PM

    As far as I know, back RapidSSL link is not required, and they do not have any special confirmation pages.

    You can remove that back link if you do not need it.

    If you need any further assistance, please let us know. We would be happy to help.