What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Payment Preferences

    Asked by casaofnj on May 21, 2012 at 03:52 PM

    I've read many of the forum posts re: PayPal and am still unsure why the pay using a debit / credit card without having to sign into PayPal is a jotform issue.  My payments preferences is set to optional but I'm not getting the option to pay without having to sign into or create a paypal account.


    Any possibility that some kind person can answer this question one more time.

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    Answered by jeanettebmz on May 21, 2012 at 07:13 PM

    If you just want to accept credit/debit cards without having the user to redirect to Paypal ,  I would suggest you to use Paypal Pro instead of the standard Paypal.

    However, in order to do that,  you will need a PayPal Website Payments Pro account

    The other suggestion would be to try Autorize.net  , but again , to be able to receive payments, you will need a Authorize.net merchant account. Learn more about Authorize.net on New Merchant Tour.


    Should you have further questions, let us know. We are always glad to assist.


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    Answered by webminister on August 25, 2012 at 08:54 PM

    Dear Jeanette,


    I'm having the same problem... My registrants are confused because sometimes they see the "old" PP checkout that has spot for credit card info... then other times they see "pay with a guest account"

    Do you have any new info on this problem?


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    JotForm Support

    Answered by mliz on August 25, 2012 at 10:12 PM


    Paypal Optional on checkout is not available in all countries, if you have an international account please check with Paypal whether this option is supported in your account.

    Cookies are used upon checkout which can be set in the browser settings, it is important that users have this  enabled otherwise they will always be asked to enter their usernames and password everytime they get to Paypal page. If the browser cache and cookies have been cleared then they will be asked to enter their Paypal information again.

    Let us know if you have further questions.