What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    An image displays as black and white in the PDF format of a submission

    Asked by SkyClaim on December 17, 2016 at 02:39 AM

    Hi, I've customized my PDF Report, I've added image on the form, and enabled the header preview and then custome edited.

    Now When I preview the custom pdf it shows logo color and white, but when I download all the submissions, the logo appears to be black and white with unusual look. 

    Please help me in this regard. Please find attached screenshots to have an idea of what I mean.

    Looking forward.

    Thanks

     

    WHEN DOWNLOAD (DONT WANT BLACK AND WHITE UNUSUAL LOGO) :

    PREVIEW MODE: (WHEN THIS WHEN I DOWNLOAD THE FILE)

    Page URL:
    https://form.jotform.me/63493430400447

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Boris on December 17, 2016 at 11:39 AM

    I have tested this with multiple colored images, in several formats, and they all display correctly colored within the submission PDF file.

    Example with PNG image:

    Example with JPEG image:

    The only time I could reproduce the issue you are describing, is when using your specific image file:

    https://www.jotform.com/uploads/SkyClaim/form_files/SKY.747.jpg

    That is when the submission PDF file appeared like this:

    It seems that your particular image is corrupted in some way, and is creating this issue. I have re-saved that image into PNG format for testing, and the new image is appearing correctly in the submission PDF:

    Please simply use an image that is not corrupted in any way, and it should display correctly on the PDF file. For your convenience, you can get the file I re-saved into PNG format from the following link:

    https://www.jotform.com/uploads/Boris/form_files/SKY.747.290.png

    If there is anything else we can do to help, please let us know. Thank you.