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  • Profile Image

    Clickable links in Autoresponder

    Asked by jimiking on May 21, 2012 at 05:17 PM

    I'm trying to set up a form for a webclient of mine that can be used by their support staff.

     

    The idea is that the staff use the form to follow up a phone conversation with a customer so that they have a link to a part that's been identified as corrrect for their car. The staff would fill in the form with the customers details and then paste in a URL to the page with the corrrect part on it.

    Upon testing All works fine and the Autoresponder has the link in the body of the email but it's not a clickable link. I've tried editing raw HTML to the form using <A HREF={webAddress}></A> (where {webAddress} is the data from the form field). The HTML editor adds a "/" before the {webAddress} and the reulting emails lose the link completely.

    Is there a way to include a clickable link in the autoresponder body?

    Page URL:
    http://www.cats2u.co.uk/followup.htm

  • Profile Image

    Answered by jeanettebmz on May 21, 2012 at 06:35 PM

    Yes, there is a way for it, please check this guide, the example is regarding to set a clickable link to get back to the  form, but it can be applied to any link and also, to an autoresponder template (steps 4 and 5)

    Feel free to look for more assistance if you need it.

    Cheers!

    Jeanette

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    Answered by jeanettebmz on May 21, 2012 at 06:51 PM

    Ok, my fault  =)

    In your case you need to simply add http://  before the link on the html code:

    "http://{webAddress}"

    Also, in order to prevent errors, you would need to ask your users not to place http:// , otherwise it will get duplicated.

    Cheers!

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    Answered by jimiking on May 22, 2012 at 03:59 PM

    Thanks for your help on this Jeanette. Sadly asking the users not to put http:// is not really a workable solution, especially at busy times as it will inevitably be forgotten.

     

    It's strange because I've tried it two ways. If I just put {webAddress} in the autoresponder the resulting link is clickable in a web browser using Gmail but not in Thunderbird. If I then select {webAddress} and click the link icon in the editor using the guide method you mentioned above (putting {webAddress} in the link field as well. the result is that neither Gamil or Thunderbird has a clickable link.

    Shame, as this would have been used a lot. Any other ideas for a workaround?

     

    JK

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    Answered by jeanettebmz on May 22, 2012 at 05:10 PM

    Unfortunately to my knowledge , I cannot think of another workaround. However I might be wrong

    What if you place an indicator label below or next to that field on the body? something like:

    (ex: www.website.com)

    Just an idea. Hope another colleague of mine might come with a better one

    Jeanette

  • Profile Image

    Answered by jimiking on May 22, 2012 at 08:11 PM

    Unfortunately the URLs are quite long so it's usually the tail end of the URL that ends up being visible in the field after pasting. Never going to work I'm afraid.

    It's looking like I'll have to try and find someone to write some custom javascript for this one sadly.

    But thank you for your time. Much appreciated