Allow the use of Lastpass for logging into Jotform.

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    Rob Stewart 
    Asked on December 18, 2016 at 04:16 PM

    Your login dialog doesn't work with LastPass which is painfully anoying when trying to log in. Is there a way this can be configured so that the field can be recognised? Your old in-page login worked a treat.

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    Chriistian
    Answered on December 18, 2016 at 09:09 PM

    Unfortunately it doesn't seem like it is possible to implement this. Jotform's login process does not allow past and existing tools to collect the login data for automated authentication. This is a security measure made to prevent hackers from accessing user's accounts. Unfortunately Lastpass is also affected by this security measure.

    However, I believe it is still possible to use the "Save all entered data." feature from Lastpass to force-save the data in the jotform login.

    Please let us know if you need further assistance.
    Regards.

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    johnsonvillemedicalcentre
    Answered on December 18, 2016 at 09:15 PM

    No I've already got the login data in LastPass, and it works when the login box drops down from the account button at the top. But when you pop the centered login dialog it seems like the way you've built this LastPass doesn't know that you're asking for a username and password so doesn't/can't fill them. 

     

    TLDR - Can login using LastPass for login dropdown but can't for large center dialog.

     

    You could spend a bunch of time trying to identify what's the difference between the two methods but really the dialog login popup is just annoying and surely there's a better way you can drive the login behaviour that also coincidentally works with LastPass.

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    Chriistian
    Answered on December 18, 2016 at 10:46 PM

    I understand that you are able to login with lastpass when using the login dropdown, but unable to use lastpass when logging in from the centered login page. This may be due to the security measure applied on the centered login page.

    With that in mind, I have raised your request to our backend team so that Lastpass may be used when logging in from the centered login page. I cannot assure you if or when this will be implemented. But if we have any updates, we will let you know on this thread. Thank you.