What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Meu formulário está repetindo a notificação por email

    Asked by fastburger on December 19, 2016 at 08:58 AM

    Boa tarde, estou com um problema.

    Alguns de meus formulários, estão reenviando as notificações por email, geralmente 24h após o envio original.

    Já ativei a função, para não permitir envios múltiplos. Mas o problema continua... é como se houvesse alguma atualização no formulário, que envia a resposta novamente por email.

    Esse é o formulário que apresenta mais problemas

    https://eu.jotform.com//?formID=62628717362663

    Page URL:
    https://eu.jotform.com//?formID=62628717362663

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    JotForm Support

    Answered by seth on December 19, 2016 at 09:29 AM

    Hello,

    I am investigating the issue on my side please give me some time to look into the issue.

    In the mean time you can try transferring your data into US servers:

    This option may cause problems since you are using JotForm from Brazil.

    Also I will let our developers know about the issue. We will get back to you as soon as possible.

    Regards.

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    JotForm Support

    Answered by seth on December 19, 2016 at 09:55 AM

    Hello,

    I further investigated your form submissions' data, I can't find duplicate submissions. You can also check if the submissions are the same or not, by enabling IP addresses on Submissions view page:

    Also i suggest you to add captcha field on your form in order to avoid faulty submissions.

    Here are the submissions of December 2106, I marked the only ones that seem as duplicates:

    However when you go into details you can see that these submissions are different:

     

    I hope this answer helps. If you think I have been mistaken, please send us the duplicated submissions' id's in order to let us investigate the issue further.

    Cheers.

  • Profile Image

    Answered by fastburger on December 19, 2016 at 09:57 AM

    ok! vou fazer isso, muito obrigado pela atenção :)