Meu formulário está repetindo a notificação por email

  • Profile Image
    fastburger
    Asked on December 19, 2016 at 08:58 AM

    Boa tarde, estou com um problema.

    Alguns de meus formulários, estão reenviando as notificações por email, geralmente 24h após o envio original.

    Já ativei a função, para não permitir envios múltiplos. Mas o problema continua... é como se houvesse alguma atualização no formulário, que envia a resposta novamente por email.

    Esse é o formulário que apresenta mais problemas

    https://eu.jotform.com//?formID=62628717362663

  • Profile Image
    seth
    Answered on December 19, 2016 at 09:29 AM

    Hello,

    I am investigating the issue on my side please give me some time to look into the issue.

    In the mean time you can try transferring your data into US servers:

    This option may cause problems since you are using JotForm from Brazil.

    Also I will let our developers know about the issue. We will get back to you as soon as possible.

    Regards.

  • Profile Image
    seth
    Answered on December 19, 2016 at 09:55 AM

    Hello,

    I further investigated your form submissions' data, I can't find duplicate submissions. You can also check if the submissions are the same or not, by enabling IP addresses on Submissions view page:

    Also i suggest you to add captcha field on your form in order to avoid faulty submissions.

    Here are the submissions of December 2106, I marked the only ones that seem as duplicates:

    However when you go into details you can see that these submissions are different:

     

    I hope this answer helps. If you think I have been mistaken, please send us the duplicated submissions' id's in order to let us investigate the issue further.

    Cheers.

  • Profile Image
    fastburger
    Answered on December 19, 2016 at 09:57 AM

    ok! vou fazer isso, muito obrigado pela atenção :)