Meu formulário está repetindo a notificação por email

Boa tarde, estou com um problema.

Alguns de meus formulários, estão reenviando as notificações por email, geralmente 24h após o envio original.

Já ativei a função, para não permitir envios múltiplos. Mas o problema continua... é como se houvesse alguma atualização no formulário, que envia a resposta novamente por email.

Esse é o formulário que apresenta mais problemas

https://eu.jotform.com//?formID=62628717362663

Hello,

I am investigating the issue on my side please give me some time to look into the issue.

In the mean time you can try transferring your data into US servers:

This option may cause problems since you are using JotForm from Brazil.

Also I will let our developers know about the issue. We will get back to you as soon as possible.

Regards.

Hello,

I further investigated your form submissions' data, I can't find duplicate submissions. You can also check if the submissions are the same or not, by enabling IP addresses on Submissions view page:

Also i suggest you to add captcha field on your form in order to avoid faulty submissions.

Here are the submissions of December 2106, I marked the only ones that seem as duplicates:

However when you go into details you can see that these submissions are different:

I hope this answer helps. If you think I have been mistaken, please send us the duplicated submissions' id's in order to let us investigate the issue further.

Cheers.

ok! vou fazer isso, muito obrigado pela atenção :)