What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    calculation: Field is not calculating submission ID357958015101964748

    Asked by joelbrown on December 19, 2016 at 09:28 AM
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    JotForm Support

    Answered by seth on December 19, 2016 at 10:14 AM

    Hello,

    I could replicate the issue on my side. I am investigating the issue, please give me some time to do it. I will give a detailed answer as soon as possible.

    Thank you.

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    JotForm Support

    Answered by seth on December 19, 2016 at 10:20 AM

    Hello, I cloned your form and see that your form calculation has broken connections with the fields. Could you please delete the calculation field and re-add it again. When I re-added the calculation it stars working properly:

    After renewing the calculation field, if the issue persists, please contact us again.

    Thank you very much for your collaboration.

    Regards.

     

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    Answered by joelbrown on December 19, 2016 at 12:29 PM

    Hi there,

    When I go to edit, the message is I will lose associated data, does this mean I will lose the scores Ive got through so far? Am a bit worried as dont want to lose them.

    Regards

    Joel 

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    Answered by joelbrown on December 19, 2016 at 12:43 PM

    HI there,

    Also because I used a template I dont know which field to use to create the scores?

    Many thanks

    Joel 

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    JotForm Support

    Answered by seth on December 19, 2016 at 02:13 PM

    Hello again Joel,

    My apologies. I should have said that the associated data will be lost when you delete the calculation field.

    I am escalating this issue to our developers. I believe they will fix the issue. This problem might be related to themes also. 

    We will notify you as soon as posible.

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    Answered by Joel Brown on January 11, 2017 at 04:43 AM

    Please can I have an update. This has been closed but not sure why? 

    Thanks

    Joel 

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    JotForm Support

    Answered by seth on January 11, 2017 at 05:57 AM

    Hello,

    Could you please try re-entering the formula? I check your form and your calculation filed is working properly. You just need to enter a new formula.

    Please turn back to us with the results.

    Thank you.