calculation: Field is not calculating submission ID357958015101964748

  • Profile Image
    joelbrown
    Asked on December 19, 2016 at 09:28 AM
  • Profile Image
    seth
    Answered on December 19, 2016 at 10:14 AM

    Hello,

    I could replicate the issue on my side. I am investigating the issue, please give me some time to do it. I will give a detailed answer as soon as possible.

    Thank you.

  • Profile Image
    seth
    Answered on December 19, 2016 at 10:20 AM

    Hello, I cloned your form and see that your form calculation has broken connections with the fields. Could you please delete the calculation field and re-add it again. When I re-added the calculation it stars working properly:

    After renewing the calculation field, if the issue persists, please contact us again.

    Thank you very much for your collaboration.

    Regards.

     

  • Profile Image
    joelbrown
    Answered on December 19, 2016 at 12:29 PM

    Hi there,

    When I go to edit, the message is I will lose associated data, does this mean I will lose the scores Ive got through so far? Am a bit worried as dont want to lose them.

    Regards

    Joel 

  • Profile Image
    joelbrown
    Answered on December 19, 2016 at 12:43 PM

    HI there,

    Also because I used a template I dont know which field to use to create the scores?

    Many thanks

    Joel 

  • Profile Image
    seth
    Answered on December 19, 2016 at 02:13 PM

    Hello again Joel,

    My apologies. I should have said that the associated data will be lost when you delete the calculation field.

    I am escalating this issue to our developers. I believe they will fix the issue. This problem might be related to themes also. 

    We will notify you as soon as posible.

  • Profile Image
    Joel Brown
    Answered on January 11, 2017 at 04:43 AM

    Please can I have an update. This has been closed but not sure why? 

    Thanks

    Joel 

  • Profile Image
    seth
    Answered on January 11, 2017 at 05:57 AM

    Hello,

    Could you please try re-entering the formula? I check your form and your calculation filed is working properly. You just need to enter a new formula.

    Please turn back to us with the results.

    Thank you.