What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account subscription is not renewed due to credit card

    Asked by Todorov on December 19, 2016 at 10:37 AM

    It's been rejected twice but works everywhere else.

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    JotForm Support

    Answered by Kiran on December 19, 2016 at 11:50 AM

    I see that your account is downgraded to Storage yearly subscription from Premium subscription. However, I notice that the subscription renewal was failed due to the credit card was not honored. 

    We request you to check with your bank once to see if there is any issue with the subscription. Also, if you need to update the credit card with another card number, please visit the following link.

    https://sites.fastspring.com/interlogy/order/s/INT131217-8220-95774S

    The next attempt for the payment by our payment processor will be on 20 Dec, 2016. Please update the credit card number before this to avoid the cancellation of the subscription. 

    If you have any other questions, please let us know. We will be happy to help.