Appointment Slot Widget: Booked appointment still appears as available

  • Profile Image
    AnnaGerbig
    Asked on December 19, 2016 at 10:44 AM

    I am using the appointment slot widget in my form to organize in the event. Unfortunately when I register via the preview form for the event, I can still see the appointment (as available) that I just chose, and could register for the same time slot again.

     

    I already had a similar form for another event  a few weeks ago and (after some troubles) it worked fine. I defined the same settings and made everything exactly the same but in my current form it is not working.

     

    Could you please have a look at my form and tell me where the error is? I need to fix this as soon as possible!

     

    https://form.jotformeu.com/63473015367355

     

    Thank you!

    Best,

    Anna

  • Profile Image
    Nik_C
    Answered on December 19, 2016 at 12:09 PM

    Hello Anna,

    I checked your form and I see the problem, the count of available items is not going down even if you select the product again. But when I checked the Appointment widget I couldn't replicate this error in the widget itself.

    It looks like the widget is stuck on counting since it is not showing all items in it correctly. For example for one of your widgets in wizard is like this:

    And this is how it is shown in the form:

    Some of the slots are missing there. Do you know by any chance which slots are taken already so we can to adjust this for you?

    We'll wait for your response.

    Thank you!

  • Profile Image
    AnnaGerbig
    Answered on December 20, 2016 at 04:54 AM

    Hello Nik,

     

    all of the slots in every widget is shown correctly.

     

    Here is the example you meant that there are only two slots shown:

     

    No slots are taken yet.

     

    Please help us fixing this problem! We are paying customers and if this tool is not working with all of its components we need to look for another provider.

     

    Thank you!

    Anna

  • Profile Image
    candy
    Answered on December 20, 2016 at 06:04 AM

    Dear Anna,

    We are sorry for the inconvenience you have.

    I have checked your form and your account. 

    I have fulfilled your form and submitted in order to test it. I have chosen the first appointment option and submitted the form successfully.

    After, when I re-open your form, I have seen that the first appointment option was "1 available" again despite I have chosen it before. I am able to choose the first option without any limit despite appearing as "1 available" as you can see the screenshot below of the submissions list:

    However, when I have tested the "Appointment Slot Widget" on my side, I have seen that the widget works properly without any issue.

    Moreover, I have cloned your form on my side and I have seen that your form works perfectly on my side as you can see the screenshot below:

     

     

    I have seen that there is an issue on your side. I have forwarded the issue to our software development team in order to fix it.

    You are going to be informed via this thread as soon as the issue will be fixed.

    Also, you can clone your form and try again. Please tell us if the issue still persists while working on a cloned form on your side. Could you please also try removing the widget from your form and add to your form again? 

    Thank you.

  • Profile Image
    widgets
    Answered on May 19, 2017 at 01:58 AM

    Hi we apologize for a very late response. I see that this is an already old thread. I couldn't replicate the problem you were having. But it appears that your form is being served on jotformeu.com domain. But your API key used on the widget is not EU based. Please kindly verify if your form data were being served to EU servers. Kindly awaiting for your reply.

    Regards,
    Widget Team

  • Profile Image
    alp_deniz
    Answered on May 19, 2017 at 11:48 AM

    Hello,

    It seems that the API key your widgets uses were deprecated when you move your submissions to EU.

    In order to fix this, we will have to remove your old API key and reset the widget in order to make it work again. Would you agree to that?

    Best