What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to cancel

    Asked by vendea on May 22, 2012 at 06:13 AM

    Im trying to downgrade to free account vendea

     

    but im redirevted to plimus with a form to fill our username pass, i dont have it. i want you to downgrade to free now.

    Regards,


    Martin Bunn
    Vendea AB

    Sweden

    +46723071997 

    Page URL:
    http://www.jotform.com/contact/

  • Profile Image

    Answered by gori-mathew on May 22, 2012 at 06:50 AM

    Hi,

    I have downgraded this account for your convenience.Please note that your account will remain on professional account till 06/09/2012 when your payment expires. You will no longer be charged for this account.

    Assuming you were to do it on your  own, the following steps would be taken;

    1. Login to your account

    2. At the button of the page (right side) you will find Account Setting button

    3. Click Account Setting

    4. In your Account Info. Click Cancel button

    After clicking on Cancel as above, you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Lets know if you need any assistance!