The forms I have created are buggy and not displaying as created.

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    Asked on December 20, 2016 at 07:10 AM

    At the moment one of the forms I have created won't allow me to preview it in the pop up window and both forms when I view them in a new tab or embedded, then some of the formatting isn't showing like the next page in the correct spot or a question missing or the conditional formatting not working. Please look into this as I would like to get these forms working ASAP.

    Thank you.

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    Answered on December 20, 2016 at 07:13 AM

    Hi there,

    If you have embedded the forms in a webpage, please give us the URL(s) to the webpage so we can check it and see the problem.

    We will wait for your response.

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    Answered on December 20, 2016 at 08:45 AM
    Hi, I just did a test embedding and then removed it as I can't have it on
    there if it isn't working. I have cleared all cache, both on the form and
    in my browsers. I have since worked out that basically my forms aren't
    saving and therefore not updating the changes I make. Also it still won't
    display one of them in the preview window saying that the server might be
    down or the form may have been moved permanently.
    Thank you.
  • Profile Image
    Answered on December 20, 2016 at 09:03 AM


    I checked your forms and they are working properly:

    I see that you are using our EU servers. I suggest you to transfer your data into US servers. Simply remove the check on this page:

    After that please try again with a different connection. Sometimes networks cause this kind of web issues. If the issue persists please contact us again.