What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get fields that have no information in them to not show up in the notification email?

    Asked by BenJBNetworksInc on May 22, 2012 at 01:15 PM

    I have some fields that conditionally hide/show depending on other info in other fields.  But when I test the email notification, I get all of the fields, even the ones that shouldn't have info in them.  How do I get it to only show info for the conditional fields that are supposed to be shown?

    Page URL:

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    JotForm Support

    Answered by Goldo on May 22, 2012 at 01:58 PM

    Go to 'Submissions' and click on that 'gear' image on the right side.

    Simply tick 'Auto Hide Empty Fields'. That should automatically hide empty fields on the report.

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    Answered by BenJBNetworksInc on May 22, 2012 at 02:49 PM

    It DOES hide empty fields in the submission part of the form, but it still shows up in the email I get.

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    Answered by jeanettebmz on May 22, 2012 at 07:56 PM

    Unfortunately , Email template cannot be changed dynamically so far.

    Let me forward this request to our dev team so they might implement this in the future. However I cannot provide you with a time frame as our development team keeps busy working based on priorities.

    Best regards


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    Answered by filthyfarmgirl on May 24, 2012 at 03:33 AM

    Yes! this is what I need too :)

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    JotForm Developer

    Answered by ceren on May 06, 2013 at 07:27 AM


    We have a new feature in Jotform. This is the "Hide Empty Fields on Emails" from Advanced tab under Preferences. You can use this feature to omit empty fields in email notifications.