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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms stopped working - "Form Not Available"

    Asked by playingatlearning on December 20, 2016 at 01:00 PM

    I have 4 similar forms that are 99% of the same from forms that I have used on this site for 4+ years.   The forms were all working fine until December 17th or so.  Now all 4 forms get a "Form not available" message.  I have looked at my account, settings, the form itself,  I see absolutely no reason why my forms are not available any longer. Even the preview doesn't work. 

    Here is one of the forms:  https://form.jotform.com/63386786520970 

    Help!!

     

    Jill

     

     

    Page URL:
    https://form.jotform.com/63386786520970

  • Profile Image
    JotForm Support

    Answered by Jim_R on December 20, 2016 at 01:57 PM

    Hey Jill, I checked the form you included on your post and the reason it's disabled was because it was set up to be disabled on a specific date.

    To re-enable this form, click PREFERENCES at the top of your FORM BUILDER > under the GENERAL tab > set the STATUS to ENABLED > then SAVE CHANGES.

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    Answered by playingatlearning on December 20, 2016 at 02:01 PM

    Thank you!!  I wish it said this somewhere... I have spent alot of time reading the forum, trying to discern why the form was unavailable (did I use some magic word that it thinks is phishing, did I mistakenly ask for a code that got flagged, etc etc).  

    Even a "the form was sent to expire on" type of note instead of "form unavailable" would have helped.  

    Jill

     

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    JotForm Support

    Answered by Jim_R on December 20, 2016 at 03:20 PM

    I'm glad that helped. The message you mentioned btw is something that was setup when the Disable on Date feature was enabled.

    In case you need more help, we're just a question away, cheers!

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    Answered by playingatlearning on December 20, 2016 at 03:46 PM
    Yes, I saw that when I updated the preferences. Just a suggestion to
    show me as the owner of the form a more detailed message versus the user
    of the form....
    ...