Forms stopped working - "Form Not Available"

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    playingatlearning
    Asked on December 20, 2016 at 01:00 PM

    I have 4 similar forms that are 99% of the same from forms that I have used on this site for 4+ years.   The forms were all working fine until December 17th or so.  Now all 4 forms get a "Form not available" message.  I have looked at my account, settings, the form itself,  I see absolutely no reason why my forms are not available any longer. Even the preview doesn't work. 

    Here is one of the forms:  https://form.jotform.com/63386786520970 

    Help!!

     

    Jill

     

     

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    Jim_R
    Answered on December 20, 2016 at 01:57 PM

    Hey Jill, I checked the form you included on your post and the reason it's disabled was because it was set up to be disabled on a specific date.

    To re-enable this form, click PREFERENCES at the top of your FORM BUILDER > under the GENERAL tab > set the STATUS to ENABLED > then SAVE CHANGES.

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    playingatlearning
    Answered on December 20, 2016 at 02:01 PM

    Thank you!!  I wish it said this somewhere... I have spent alot of time reading the forum, trying to discern why the form was unavailable (did I use some magic word that it thinks is phishing, did I mistakenly ask for a code that got flagged, etc etc).  

    Even a "the form was sent to expire on" type of note instead of "form unavailable" would have helped.  

    Jill

     

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    Jim_R
    Answered on December 20, 2016 at 03:20 PM

    I'm glad that helped. The message you mentioned btw is something that was setup when the Disable on Date feature was enabled.

    In case you need more help, we're just a question away, cheers!

  • Profile Image
    playingatlearning
    Answered on December 20, 2016 at 03:46 PM
    Yes, I saw that when I updated the preferences. Just a suggestion to
    show me as the owner of the form a more detailed message versus the user
    of the form....
    ...