What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem importing PDF to create fillable document

    Asked by rpv on December 20, 2016 at 02:39 PM

    I uploaded a PDF to create a fillable form and I received an email from pdf@jotform.com saying that the import failed. When I replied to the email I received a Delivery Status Notification (Failure).

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    JotForm Support

    Answered by liyam on December 20, 2016 at 04:32 PM


    The email sent to you by pdf@jotform.com is an auto-generated email and it is not meant to receive replies.

    Have you tried uploading again your PDF to see if it works the 2nd time around? If it still fails, can you send an email to support@jotform.com with your PDF attachment to see what's going on and so for us to try uploading the form ourselves? 

    Please include this link to your email just so for us to be able to easily reference the matter.

    We'll look forward to your response.