What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I deleted submission but my account is still over quota.

    Asked by edward13 on December 20, 2016 at 06:31 PM


    i made a form and it hit 100 submissions. I deleted it so everything is back to 0. It still says to upgrade. Does this mean you get a lifetime of 100 submissions and then you have no choice but to upgrade? Or is it 100 submissions and then you can delete and start over? Please let me know. Thanks



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    JotForm Support

    Answered by ashwin_d on December 20, 2016 at 11:42 PM

    Hello Ed,

    Please note that in free account, you can only receive upto 100 submissions in a month. Deleting a submission record does not free up / reduce your submission counter which is only reset on the first day of every month. Its not that you can only receive 100 submissions in a lifetime but its each month.

    The only option to activate your account is to upgrade it or wait for the first day of next month when the submission counters are reset.

    Thank you!