What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sliders with Calculated Result: Not loading on specific jotform domains

    Asked by douf on December 21, 2016 at 01:38 PM

    Hello, sorry for my "Google Translation" English.
    I have a (big) problem with the widget "Sliders with Calculated Result", I used it some time ago on a form ... and it was good. But I just noticed that all parts of my form that uses this widget displays ... nothing. It is visible in the interface but invisible in the preview. Am I the only one? Is there a solution?

    Thank you for your reply

    I join the url of the page containing the form, you will see that we see nothing :-)

    Page URL:
    http://www.dfdesign.fr/site-internet.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike on December 21, 2016 at 02:53 PM

    Thank you for contacting us.

    I was able to reproduce the issue, it seems that the Sliders with Calculated Result widgets are not loading on some of our domains.

    The issue has been escalated to our developers. We will get back to you once we have any updates.

  • Profile Image
    JotForm Support

    Answered by widgets on December 22, 2016 at 09:57 AM

    Hi thank you for reporting the issue and we apologize for any inconvenience. We applied a patch but in order to get the update please open  the widget via the Form builder and on the wizard press the "Update Widget" button. If that doesn't work try to reintegrate the widget to your form.

    Let us know how it goes.

    Regards,
    Widget Team