What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Exporting To CVS

    Asked by randybrownpiano on May 22, 2012 at 09:14 PM

    I love this system and expect to recommend it to clients!  I am having a problem exporting to CVS and Excel.  The wheel is turning and is obviously active.  However, it will sit for as long as I allow it and never download the files.  At this time there are only 4 files to be downloaded.

    Thank you for a great tool.. I expect to move the contacts to my Act Database.  The form is working great!  It is the downloading of the contacts that is the problem

    Webmaster

    Page URL:
    http://randybrownpiano.com/members.html

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    JotForm Support

    Answered by mliz on May 23, 2012 at 12:23 AM

    This appears to be browser related issue, I looked into your account and was able to export the submissions in Excel and CSV format. Please make sure that browser you are using has javascript enabled and JotForm is added to the exception list of the pop up blocker if there is any.

    Below are some links which provides the step by step instructions on how to enable javascript.


    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer

    If your are still having this issue please don't hesitate to contact us.

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    Answered by truckersamerica on February 14, 2013 at 09:40 AM

    I am trying to download large csv and it's not working. I tried with all browsers.

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    JotForm Support

    Answered by EduardoMendez on February 14, 2013 at 01:51 PM

    You can try to break it down in to smaller date ranges by choosing the option on your submission page:

    Please give that a try and let us know if you need further assistance!