E-mail content is shown as an HTML code

  • Allports
    Asked on December 22, 2016 at 4:58 AM

    Form submissions to https://eu.jotform.com//?formID=52714192818358 are received by the recipient as HTML code and not in the normal format.

    In the Jotform editor the e-mail page shows the same.

    How can I return this to the normal readable format?

    Thanks,

    Roger Viles (pp Doug Noble of Allports Travel

    Jotform Thread 1017683 Screenshot
    Page URL: http://www.allportstravel.co.uk/contact.htm
  • candy
    Replied on December 22, 2016 at 5:18 AM

    Dear Roger,

    I have checked your account and your form. I have seen that the content of your notification email has been broken as you can see the screenshot below:

    E mail content is shown as an HTML code Image 1 Screenshot 40

    I have cloned your form in order to test it on my side and I have seen the content of the email was broken as the same. 

    As a solution, I have deleted that notification email and created a new one. The content of the email has been created automatically as you can see the screenshot below:

    E mail content is shown as an HTML code Image 2 Screenshot 51

     

    Please delete that notification email from your form completely and create a new one. 

    E mail content is shown as an HTML code Image 3 Screenshot 62

     

    If the issue still persists, let us know.

    Thank you.